Write to the desk
Contact the yard
Everything goes to one address, dispatch@hakemtransport.info, and is read by the people who plan the loads. Work is agreed in writing, so there is always a copy of what was asked and what was promised.
The desk, and when it answers
The desk reads mail from Monday to Friday, 07:00 to 17:00, UK time. A message that arrives inside those hours gets an answer the same working day or the next: the answer itself, or a note saying what we are waiting for and when the answer will come. A message that arrives in the evening or at the weekend is read first thing on the next working day.
There is no telephone line for enquiries. A collection is planned around weights, sizes and access notes, and those travel better written down than read out.
What to put in the message
A new load
The collection enquiry asks for everything a load is planned on. If you would rather write, give the collection and delivery postcodes, the day the goods are ready, what they are and how many pallets or packages, weights, and what each end has for unloading.
A load already sent
The reference, which starts HKT-, in the subject line. With it we can find the enquiry in seconds; without it we have to search, and the answer is slower.
Where a load stands
Consignment tracking answers that at any hour with the reference and the collection postcode. Write if the timeline does not answer your question.
Your shipper account
Write from the address you signed up with and say what you need. Changing a name or an email address on an account is done by us on request; everything else can be done in the account.
A complaint
Put Complaint in the subject line with the reference, if there is one. The complaints procedure sets out what happens next and when.
Your information
Asking what we keep about you, having it corrected or removed: the privacy notice explains how, and how quickly we answer.
The registered office
HAKEM TRANSPORT LTD
11 Windsor Road DAGENHAM, RM8 3JX United Kingdom
This is the address filed at Companies House, where the company receives its post and any legal notice. It is not a depot or an operating centre: nothing is collected from it or delivered to it, and nobody works there to meet visitors. Letters reach us there, more slowly than email.
Only from @hakemtransport.info
Haulage attracts people who pose as carriers: they take a booking in a real company's name and then disappear with the goods. Every message from us comes from an address ending in @hakemtransport.info. If someone offers you transport in our name from any other address, or asks you to send anything to one, forward it to dispatch@hakemtransport.info and we will tell you whether it is genuine. You can also report it to Action Fraud.