A load by its reference

Consignment tracking

Every consignment has a reference from the moment it is stored. Give it with the postcode the goods are collected from, and this page shows each step the haul desk has set, when it was set, and the desk's note on it.

A seal on the doors is broken only at the delivery address. The timeline below is the same idea on paper: nothing on it changes until something real has happened to the load.

Look it up

Six steps, and one way out

A consignment sits at Received until a person at the desk starts planning it. Nothing moves on a timer, and a step is never set ahead of the work: Collected means the driver has the goods and a signature for them, Delivered means somebody at the delivery address has signed. If a load is declined, or the sender decides against it, the timeline ends at Not going ahead after whatever step it had reached.

Only the desk moves a status, and only when the work itself has moved.
Step	What it means	What moves it there
Received	Stored under its reference. Nobody has planned it yet.	Set when the enquiry is stored.
Being planned	Someone at the desk is working out the vehicle, the day and what each end needs.	Set by the desk when a person starts on it.
Answered by email	The reply with how we would move it has gone to the sender.	Set by the desk once the reply is sent.
Collection booked	A collection day has been agreed in writing with the sender.	Set by the desk when the sender accepts the plan in writing.
Collected	On the vehicle, signed for at the collection point.	Set by the desk when the driver reports the load collected.
Delivered	Signed for at the delivery address. That signature is the proof of delivery.	Set by the desk when the signed delivery is reported.
Not going ahead	Answered, and no collection is being made for it.	Set by the desk when the load is declined, or the sender decides against it.

A rigid lorry with a plain white box body crossing an elevated dual carriageway at blue hour, red and white light trails streaming past it, with the low silhouettes of riverside chimneys, tanks and cranes under a deep night-blue sky. — Received is a true answerIt means the enquiry is stored and waiting for a person. The page never shows a step the load has not reached.

Who can follow it

Anyone who holds both the reference and the collection postcode: the sender, and whoever the sender passes them to, which is usually the people waiting for the goods at the other end. That is the whole of the check, so share the pair the way you would share a delivery booking, with the people who need it.

The desk writes its notes for that reader. A note says what happened to the consignment, such as "collection agreed for Thursday, 07:00 to 09:00", and never anything about a person.

With a shipper account

Loads raised from a shipper account show the same timeline under Loads, beside everything that was sent. From there a load collected at one of your saved points can start the next one from the same point, and the whole list of points downloads as a CSV file for your own address book.

When a lookup finds nothing

Check the reference character by character against the confirmation: it reads HKT, then the date the enquiry was stored as six digits, then five letters or digits. The postcode has to be the one written in the collection field of the enquiry, in full.

An enquiry that named an area instead of a postcode, such as "Barking", cannot be looked up here, because there is nothing to check the postcode against. Write to dispatch@hakemtransport.info with the reference and we will tell you where it stands.