Skip to the load
Pages

Tell us about a load

Collection enquiry

Say where the goods are, where they are going, what they are and what each end has for getting them off, and we reply by email with how we would move them. An enquiry is not an order: it is the start of a plan.

Seen from far across an empty concrete apron at dawn, one small figure in a high-visibility vest stands with a hand pallet truck at an open loading bay, beside a curtain-sided trailer with its curtain drawn back.
Goods on a bay, waiting for a planThe details below are the ones a load cannot be planned without.

What happens next

Every enquiry is read by a person. If the load fits the work we plan for, the reply sets out the vehicle it needs, when it could be collected and delivered, and anything at either end that has to be arranged first, such as a booking-in time or a forklift. If something is unclear we ask before we plan, and if the load is something we do not carry, we say so plainly.

The reply comes from dispatch@hakemtransport.info, and every message we send ends in @hakemtransport.info. If you are offered transport in our name from any other address, it is not from us: forward it to that address and we will tell you so.

Send loads often? A shipper account keeps your collection and delivery points, fills this form in from them and shows where each enquiry stands. This form works just as well without one.

What makes a load quick to plan

Weights we can trust, sizes per pallet rather than a guess at the total, and the truth about each end: a forklift that is only there in the mornings, a gate a long vehicle cannot turn into, a goods-in desk that wants a booking two days ahead. Those are the details that decide the vehicle, the time and whether a tail-lift is needed, so a short answer to each saves a round of questions later.

Where
A full postcode lets you, and anyone you give the reference to, follow the load on consignment tracking.
When
Booking-in at the delivery address?
What
For example: bagged cement on six pallets, flat-packed furniture, cartons of tinned food.
We do not carry dangerous goods of any class.
For example: 6 UK pallets, or 14 packages.
Can anything stand on top?
Each end
At collection
At delivery
Vehicle length, height or weight limits, narrow gates, kerbside only, gate hours.
You

What we keep from this form

What you send is stored so that we can read it and reply, for up to twelve months, and then deleted automatically. It is used for nothing else: not shared, not sold and not used for marketing. Send only what a load needs; there is no need for anything personal beyond a name and a way to reply. Enquiries raised from a shipper account also go at once when the account is deleted. To see what we hold or to have it deleted sooner, write to dispatch@hakemtransport.info; the privacy notice sets out everything the site keeps.